I will work with you regarding custom sizing on any of our items. I want you to have the best buying experience possible and know that sometimes it's difficult to get just the right fit, so we can work together to find the best fit for you. Significant changes may result in a surcharge, which will be discussed as we figure out the fit.
Custom and personalized orders
Custom and personalized orders may take additional time to prepare for shipment, depending on the changes requested. I will provide an estimate of time to complete as we are working on finalizing your order. I will confirm the customization with you prior to starting on your order, so that we make sure that you get exactly what you want.
Custom and personalized orders are not eligible for returns.
Druid Chains makes items in a variety of metals. Care for each metal varies a little - so here is a simple overview of the most frequent metals I use:
Sterling silver jewelry should be cleaned with regular soap and water or a standard silver jewelry cleaner (like Connoisseurs in the red bottle).
Titanium and Niobium jewelry can lose their colors with harsh chemicals, so make sure to stick with warm water and mild soap.
Anodized aluminum and stainless steel clean up quickly with a bit of dish soap and a rinse!
As always, you can contact me with any questions about the care of your new item. Simply email email@example.com.
More here on our blog: https://www.druidchains.com/post/380609473890/how-to-care-for-your-jewelry
All Things Shipping
Purchases from Druid Chains include free basic USPS First Class shipping within the US. This will include a tracking number for your convenience.
Druid Chains is not liable for any order that are lost during shipping or stolen from your mailbox. If you've ordered an item and it shows delivered, but you don't have it, I recommend checking with neighbors or family members. However, if you are concerned about not receiving your package, we recommend purchasing a Priority Shipping upgrade with your order - this will include insurance on your purchase up to $50. Druid Chains, on a case by case basis, will reasonably help in any way we can. For more information on priority shipping insurance offered by USPS, please visit their website.
As a home-based internet business, I get a LOT of packaging from supplies. Druid Chains is committed to reducing waste as much as possible, which means that I re-use these boxes and supplies for shipping out your orders to you. So don't be surprised if you receive your item in a re-used shipping box! It may not be pretty, but it helps conserve just a tiny bit.
For ready-to-ship items, I generally get them packaged and shipped within 24 hours of your order (barring Sundays). Once they are in USPS's hands, I cannot guarantee transit times.
Made to order or custom items may take a day or two - or up to 6 weeks for large custom orders like armor/bikini/clothing - to prepare and ship out. If you have a deadline, reach out to me to discuss.
There is a 20% restocking fee for returns. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.